Eastbourne-based Full Fibre broadband network operator and ISP Lightning Fibre’s CEO, Stefan Stanislawksi, joined Southern Housing’s CEO, Paul Hackett to celebrate the signing of a universal wayleave agreement.

The agreement means Southern Housing residents in areas including East Sussex, Wealden and Rother will benefit from having access to a faster, affordable, and more stable and reliable internet connection.

Lightning Fibre has also signed a wayleave agreement with Eastbourne Homes, who own thousands of properties across Eastbourne; Orbit Homes in conjunction with Complete Fibre Group (CTG); and is working with Trinity Homes to deliver Full Fibre to new developments, including social housing projects.

Lightning Fibre has a direct API feed to the Department of Work and Pensions to allow customers to confirm their eligibility for the social tariff quickly and discreetly. The company does not undertake credit checks for residential customers and has a robust Customer Charter to protect vulnerable customers.

The firm’s Customer charter pledges that the company will ‘treat every customer fairly, with respect and dignity and as an individual. Our team will support any change in circumstance brought to our attention in a constructive and efficient manner.’

Stefan Stanislawski, Lightning Fibre’s CEO, added that, “A strong and affordable broadband and internet service is one of the 5 elements of digital inclusion. With a move towards digital services to modernise and streamline how housing associations interact with residents, an affordable internet connection is vital. Lightning Fibre will ensure people are not left behind as we help create ‘Digital Britain’.”

Lightning Fibre was awarded the highly converted Internet Service Providers’ Association (ISPA) Award for Best Consumer ISP (fewer than 50,000 customers) in November 2023, with judges commenting, “in this year’s most competitive category, Lightning Fibre storm to victory with their customer focus and charter, community offering and transparency.”

For more information, or to sign up, go to www.LightningFibre.co.uk or call 01323 380260.

Photo: Paul Hackett and Stefan Stanislawski