THE Local Tracing Partnership is supporting NHS Test and Trace across Sussex.

The Local Tracing Partnership has been set up to support the national NHS Test and Trace service across East Sussex and West Sussex.

Why the Local Tracing Partnership might contact you

If you have tested positive for coronavirus, the national NHS Test and Trace team will contact you to give advice and get details of anyone you’ve been in contact with.

However, if the NHS Test and Trace team have been unable to contact you within 48 hours, your case will be passed to our local team who will try and contact you.

The local service is based at the COVID-19 Community Hub in West Sussex and will be active from 8am to 8pm, including weekends.

You may be eligible for financial support through the NHS Test and Trace Support Payment Scheme.

How the Local Tracing Partnership service will contact you

You’ll be contacted by text, phone email or letter:

  • Text messages will come from COVIDTRACE (you cannot reply to these text messages).
  • Calls will come from 01323 432466 and inbound calls can be made to this number.
  • Emails will be sent from West Sussex County Council Local COVID Tracing Partnership (you cannot reply to these messages).

Children under 18 may be contacted by phone when necessary and may be asked for their parent or guardian’s permission to continue the call.

Please do not contact us regarding Test and Trace unless you have been contacted by the Community Hub COVID Local Tracing Partnership team regarding your coronavirus (COVID-19) test.

If you have any non-urgent queries about COVID-19, there is more information available on our coronavirus advice pages.

If we fail to contact you via text or phone, in exceptional circumstances a member of our partner services may be sent to your residence in person to make contact.

What information will the Local Tracing Partnership service ask for?

  • Your name, date of birth and postcode.
  • If you live with other people.
  • Any places you’ve been recently, such as a workplace or school.
  • Names and contact details of any people you were in close contact with in the 48 hours before your symptoms started (if you know these details). The details of these contacts will be entered into the national NHS Test and Trace system for the national team to contact these individuals directly.

For details of how your information will be used, please see our Privacy Policy.

Important: the Local Tracing Partnership service will not ask:

  • for bank details or payments
  • for details of any other accounts, such as social media
  • you to set up a password or PIN number over the phone
  • you to call a premium rate number, such as those starting 09 or 087

See the latest information and guidance on potential COVID-19 scams(opens new window) (Adobe PDF, 1368k).

How to request support

If you are self-isolating in East Sussex and need help to receive food shopping or medication, please visit the COVID-19 Community Hub pages for more details.