Derek Rochford, the owner of Telecoms Direct, came into the Bournefree offices to talk about what it’s like being in business in Eastbourne.

‘’Eastbourne is a great town, there are so many diverse companies. Everyone knows each other, so I rely on my good reputation and good service. My business comes from recommendations’’

Derek has been in telecoms for 25 years and there isn’t much he doesn’t know about the industry.

Improved Customer Eperience

Recently he’s set up the network at Taylor Sports Bar at the Beacon. They needed to upgrade their wifi for customers and keep it separate and secure from the staff network.

Additionally, they created a landing page for customers accessing the free wifi, which enables them to opt in to information on upcoming promotions and events at the bar.

Mark Taylor said, ‘’Derek and the team have given us a secure and reliable network, and we know that we can rely on their support 24/7. Our customers now have the Sports Bar experience we want to give them.’’

Flexible Working

Derek has also set up the system at Custard Design, who had a BT Meridian telephone system with ISDN, where the phone system is on the premises. Now that internet connecting is more reliable, cloud hosting has superceded traditional telephone systems. For Custard, this has meant reduced bills, and allowed for easy flexible working. Staff can opt to accept call on their mobiles, should they choose to work from home.

‘We’re completely thrilled with Telecoms Direct, we’ve saved money, it’s a far more effective phone system, and we don’t have to call the supplier if there’s an Issue, Telecoms Direct will sort everything out, for us.’’ Andy Thomas, Custard Director

Derek says, ‘We pride ourselves in taking the hassle out of telecoms, IT and WiFi and internet issues. We are always on hand to sort things out, you’ll never be stuck in a queue to a call centre.’’

Fast Wifi is no longer a luxury

Eagles Hair and Beauty are another happy customer.

‘Our customers expect good wifi with their hair experience. While celebrity magazines are a salon staple, clients also want access to fast wi-fi to play games, watch videos, or even do a little work while they’re getting their hair done. Free, fast wi-fi is an expectation, not a luxury. Derek has set up our system, and has kept all of our customers very happy. We’ve even recommended Telecoms Direct to our neighbour’’

Michael Eagle.Owner.

I asked Derek what he would say to anyone who is considering updating their telecoms system,

‘’If you don’t know where to start, we can have a no obligation chat. I’ll give you free advice on how to improve and future proof your network. The analogue switch off in 2025 will mean we all have to be ready. I’ll probably save you money and provide a more reliable service.

Derek Rochford

Telecoms Direct

0800 090 1552