Local charity Citizens Advice Eastbourne will be celebrating the difference volunteers make to their organisation and thanking them for all their time and dedication during this year’s Volunteers’ Week, which runs from 1-7 June. 

Volunteers at Citizens Advice Eastbourne will be celebrating along with staff on 1 June with a virtual get-together to mark the occasion.

During the pandemic Citizens Advice Eastbourne has continued to provide advice and support to the community of Eastbourne with many volunteers working from home to give assistance to people in need by telephone and email.

Since 23 March 2020, when the Citizens Advice office closed it’s doors and moved to remote working, the service has helped over 3,600 clients with over 11,400 advice issues. Helping people with issues related to debts, benefits, employment and relationships. Over that time they also raised more than £3.3million of additional income for their clients.

Alan Bruzon, Chief Officer said: “Over the year, we’ve seen people contact us for help who have never used the service before. People who have lost their jobs or whose income has been reduced as a result of the Coronavirus.  Without the dedication of our volunteers, who adjusted amazingly to a new way of working, we would never have been able to help the amount of clients that we have.  I am immensely proud of the whole team.”

Throughout the year Citizens Advice Eastbourne has also continued to recruit and train new volunteers to give assistance on the Citizens Advice helpline.  One volunteer, Scott who started in the role during the pandemic (after losing his job) and recently found a new full time job said: “However brief, this has been one of the most valuable experiences of my life (and more informative than the two years I spent at studying for a postgrad in policy development). So, although I can’t continue with my volunteering at the moment, I’ll be sure to continue to support Citizens Advice Eastbourne however I can.”

To find out more about volunteering opportunities at Citizens Advice Eastbourne visit: https://www.citizensadvice.org.uk/about-us/support-us/volunteering/

If you need advice you can contact Citizens Advice Eastbourne on their Freephone Adviceline: 0800 144 8848. Or visit their website for lots of help and information at www.citizensadvice.org.uk

NCVO recently published new research, Time Well Spent, on the experience of volunteers. The research is the largest study of the experiences of people who volunteer in over a decade and provides a range of important insights for those involved in volunteering policy, and organisations who involve volunteers. You can also read the executive summary